ABOUT THE PROPERTY
December 2014 Guest Review
"Hello - I am writing to commend and thank Monica, who works at the front desk in the Kiva property, for her outstanding, attentive and friendly service during my family's recent visit. From the time we first checked in, Monica exhibited professionalism, competence and very welcoming hospitality. She personally and promptly assisted us when we needed help with the garage entrance, ski locker and wifi. She also personally confirmed our accommodations in another Beaver Creek condo for the remainder of our stay. We felt so well taken care of during our stay at Kiva. It is rare to find employees who show such pride in their work. Monica did just that." - Larry R
The Kiva Condominiums Rental Policies
Payment Policies - When you book with East West Resorts, 25% of the total vacation cost is due within 10 days of verbal booking. East West Resorts shall hold all advance deposits in a non-segregated escrow account and shall not be required to pay interest on any returned funds.
Balance Due - Non on-line bookings Balance of total vacation cost is due 14 days prior to arrival for summer bookings, 30 days prior to arrival for ski season bookings, or by October 15 for holiday bookings.
Cancellation Policy - 5% of reservation cost will be charged on cancellations made more than 30 days prior to arrival during the winter, and 14 days during the summer. Cancellations made less than 30 days prior to arrival in the winter and less than 14 days prior to arrival in the summer, will be charged the total vacation cost. For holiday bookings, 5% of the total reservation cost will be charged on cancellations made prior to October 15, and the total vacation cost charged on cancellations made after October 15.
For Further Assistance - After you make an on-line reservation, you will recieve a confirmation by email. If you have questions or need assistance, you may call our Reservation Department at 800-235-3557. The office is staffed between 8:00 am and 5:00 pm Mountain Time, Monday through Friday. If you are calling outside of the US or Canada, please call 970-949-5071. You can also email us at firstname.lastname@example.org>.
Pet Policy - No pets are allowed in rental properties in Beaver Creek or Bachelor Gulch Village. This is mandated by the ski resort.
Smoking is not permitted in East West Resorts' rental properties.